What's "shipping friendly?"
We distribute our games to central locations in each of the following locations: US, Canada, UK, EU, China, Australia, New Zealand. This means that if you’re a backer in these regions, you won’t be charged any additional customs fees when the game is shipped to you.
Last updated: November 22, 2022 11:11
What about VAT?
VAT is included in the price of your product, and we’re customs friendly in all of the countries listed in the shipping graphic at the bottom of the campaign!
Last updated: November 22, 2022 11:14
What are the new items in this campaign?
We have three brand new items in this campaign: - The Illumination of Deepsorrow core set - Potions and Preparations expansion set - Novice Booster 2
Last updated: November 22, 2022 11:14
What's new in the Caves and Sewers reprints?
Lots of things: - New larger A4-sized box. Better for storing expansions and sleeved cards! - New and updated aids for combat and readiness. - Hero and monster tokens for ALL of the characters. - Updated Core Rules and Intro Scenario - Updated Episode book - no more peering at cramped cards! - All new Caves and Sewers cards created as part of this campaign.
Last updated: November 22, 2022 11:14
Can I update my sets if I backed your last campaign, but don't want to buy the reprints?
Yes! We’re offering a free Upgrade Kit for Caves and Sewers if you buy a core set in this campaign. You can also purchase the Upgrade Kit separately.
The Upgrade kit includes: - A Combat Aid to stage your battles - A bunch of Hero and Monster tokens for use with the above aid, including ALL of the monsters from both sets - An updated Readiness Aid with added Rush rules for moving faster through Locations - Any new cards we make for Caves and Sewers as stretch goals during this campaign.
Last updated: November 22, 2022 11:14
How do your stretch goals work?
For every stretch goal we unlock, we’ll add cards to the set tagged in the lower right of the goal. Added cards are FREE for anyone who gets that set!
In addition, we’ll also share a little more of the story of how our heroes got to Deepsorrow.
Last updated: November 22, 2022 11:14
Is there a big box available to store everything in?
We’re working on that, stay tuned!
Last updated: November 22, 2022 11:14
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.